Support Center
Get help with PipeModo. We're here to help you succeed.
Response Times
- Email: Within 24 hours
- Critical issues: Within 4 hours
- Business hours: Mon-Fri 8am-6pm PST
Frequently Asked Questions
How do I install PipeModo?
Install PipeModo from the Google Workspace Marketplace. Open any Google Sheet, go to Extensions → Add-ons → Get add-ons, search for 'PipeModo', and click Install. You'll need to authorize the required permissions.
Is my data secure?
Yes. We only access the specific data you select for processing. All data is encrypted in transit (TLS) and at rest (AES-256). We don't store your spreadsheet data beyond the time needed to complete your workflow.
How accurate is the enrichment data?
Enrichment accuracy depends on the third-party data providers (Apollo, Hunter, etc.). Data accuracy typically ranges from 85-95% for common business contacts. We recommend verifying critical data before taking action.
Resources
Reporting Issues
When contacting support, please include:
- Your Google account email
- A description of the issue or question
- Steps to reproduce the problem (if applicable)
- Any error messages you received
- Screenshots or screen recordings (if helpful)
Need immediate help?
For critical issues affecting your business, email us with "URGENT" in the subject line and we'll prioritize your request.
Contact Urgent Support